Processing Time

Orders are processed within 1–2 business days of being placed. Processing means your order is picked, packed, and handed to the carrier.

Business days are Monday through Friday, excluding U.S. holidays. Orders placed after 12pm PT on Friday, or over the weekend, start processing the next business day.

You'll get a confirmation email when you order and a second email with your tracking number once it ships.

Delivery Time

Once shipped, U.S. orders arrive in 7–10 days. Add the 1–2 day processing window and most customers have their order within 8–12 days of placing it.

Tracking updates can take 24–48 hours to appear after you receive your shipping email. If your tracking hasn't moved in 5 business days, reach out and we'll look into it.

Delivery estimates are not guarantees. Weather, carrier backlogs, and holiday volume can add a few days, especially in November and December.

Shipping Costs and Where We Ship

Shipping rates are calculated at checkout based on your address and order size. Any free shipping offer will be shown on the product page and applied automatically at checkout.

We currently ship to all 50 U.S. states, including PO boxes and APO/FPO addresses. International shipping is not available at this time.

Subscription orders ship on the same processing and delivery timeline as one-time orders, starting from your billing date.

Delays, Wrong Addresses, and Lost Packages

Wrong address: double-check your shipping address before you place the order. If you spot a mistake, email us right away with your order number and the correct address. We can fix it before it ships, but not after. Orders returned to us because of an incorrect address can be reshipped for the cost of postage.

Lost or stolen packages: if tracking shows delivered but you can't find the package, check with neighbors and your building's mail area, then wait 2 days since carriers sometimes mark packages early. If it still hasn't turned up, contact us within 7 days of the delivery date and we'll send a replacement.

Damaged on arrival: email us a photo of the package and product within 7 days of delivery and we'll replace it at no cost. See our Return & Refund Policy for details.

Contact

Email: support@mellaofficial.com